C3Africa Group
Extensive Experience
Acknowledged Professionalism
Now a member of The Ascentys Group. C3Africa-Ascentys is now the largest specialist contact centre and customer management consulting and services organisation in Africa.
It is no longer disputed that successful contact centre operations are those focussing on the optimisation of their resources. Now merged with and a part of The Ascentys Group (www.ascentys.com) C3Africa has a range of professional services, tools and methodologies to provide world class strategic consulting, training, knowledge development and implementation management.
Acknowledged Professionalism
Now a member of The Ascentys Group. C3Africa-Ascentys is now the largest specialist contact centre and customer management consulting and services organisation in Africa.
It is no longer disputed that successful contact centre operations are those focussing on the optimisation of their resources. Now merged with and a part of The Ascentys Group (www.ascentys.com) C3Africa has a range of professional services, tools and methodologies to provide world class strategic consulting, training, knowledge development and implementation management.
- Operational Diagnostics & Audits. The internationally acclaimed C3Africa methodology audits over 1,800 checkpoints and accurately measures all key aspects of the operation, identifying operational strengths and weaknesses and providing baselines, benchmarks and recommendations for optimisation or remedial interventions.
- Training & Skills Development. A comprehensive range of professional training and skills development programmes. Accredited call centre training for agents, supervisors and team leaders, QAs and contact centre managers.
- Research. Professional industry-wide contact centre research studies, focus reports, and country and regional studies provide fact-based analysis and interpretations to facilitate strategic business decisions. C3Africa has earned a solid reputation as providers of meaningful busines intelligence exclusive to the contact industry.
- Marketing Services. Building and enhancing contact industry databases, communication platforms and exclusive media. Planning and implementation of bespoke market development campaigns for vendors and services providers to reach industry decision-makers.
- Conferences and Events. Tailor-made events, focus forums, launches and informative and inspiring seminars, conferences and product/service showcases to enhance and share industry knowledge.
- Information Services. Supporting industry knowledge-sharing by means of relevant web and e-mail based information, developments, trends and news.
C3 Africa Group
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