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C3Africa Group

One company – One Team – Extensive Experience – Acknowledged Professionalism  

Internationally recognised industry analysts predict that from 2008 successful contact centre operations will be those focussing on the optimisation of their resources. C3Africa has a range of professional services, tools and methodologies to provide world class strategic consulting, training, knowledge development and implementation management.
  • Operational Audits. The C3Africa process audits over 1000 checkpoints and accurately measures all key aspects of the operation, identifying operational strengths and weaknesses and providing baselines, benchmarks and recommendations for optimisation or remedial interventions.
  • Training & Skills Development. A comprehensive range of professional training and skills development programmes. Services SETA accredited call centre training for agents, supervisors and team leaders, QAs and contact centre managers.
  • Research. Professional industry-wide contact centre research studies, focus reports, and country and regional studies provide fact-based analysis and interpretations to facilitate strategic business decisions.
  • Marketing Services. Building and enhancing contact industry databases, communication platforms and exclusive media. Planning and implementation of bespoke market development campaigns for vendors and services providers to reach industry decision-makers.
  • Conferences and Events. Tailor made events, focus forums, launches and informative and inspiring seminars, conferences  and product/service showcases to enhance and share industry knowledge.
  • Information Services. Supporting industry knowledge-sharing by means of relevant web and e-mail based information, developments, trends and news.

call centre consulting

QPC launches in SA 
QPC, a world leader in business and contact centre optimisation, has appointed C3Africa as their Market Development Partner in South Africa, and jointly presented a Contact Centre Leadership Summit at Montecasino to launch the QPC market range. C3Africa is thrilled to be associated with this market leader, and we believe that this marketing partnership will have a major positive impact on the South African industry. 
Download Rod Jones presentation on Contact Centre Trends from the event (2.66MB)

call centre training

Corporate & Public Training Milestones
C3Africa is near to completing a five month project for one of SA's largest liquor distributors, Brandhouse. The process started with an audit of their call centre and the development of a bespoke training programme, which is now being implemented. Dates have now been set for Public Training courses for agents, team leaders and QA agents in Johannesburg, starting in January 2008.

call centre research

HC Focus Report in production
Following up on the success of the National BPO & Call Centre Report, C3Africa’s Research Division has launched a new drill down project, the Human Capital Focus Report. After in-depth consultation with industry players, the HC questionnaire is in the interview stage, with a final delivery date of April 2009. A second drill down into a key area in the industry, The Technology Focus report, is in the development stage.

The Way to Market

A new force in Call Centre Events
C3Africa have joined forces with Angela Kelleher and Julie Pearson of Out the House to present a series of powerful seminars, conferences and exhibitions in 2009. The new joint venture, called C3Africa Marketing Services, will also offer a unique brand building and prospect sourcing service to industry vendors, using the web, databases, events and sponsorship opportunities to give our client vendors a powerful entry point into the contact centre market.
   
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