C3Africa Call Centre Consulting

C3Africa Consulting’s services encompass call centre strategic development, start ups, full operational audits, baselines and benchmarks, call centre profiling and assessment of SABS standards, and various compliance and quality indices.

C3Africa's internationally acknowledged contact centre Diagnostic, Audit and Benchmarking Tool has been developed to meet the demand for in-depth analysis of call centre operations. The tool provides a series of detailed reports  and dashboards showing operational efficiencies, risk exposure, compliance ratings, performance against over 400 KPIs, and much more.

C3Africa Consulting provides an extensive range of professional contact centre consulting services:

• Strategic development
• Auditing, Baslines, benchmarking and optimisation
• Technical Auditing and Benchmarking
• RFI / RFP / RFQ Documentation
• RFI / Tender Evaluation
• Call centre 'health-check' , assessments and audits
• Operational requirements specifications
• Business Plan development
• Operational workflow and process mapping and re-design.
• Business Process Mapping & Documentation
• Vendor / Service Provider management
• Project Management
• Call centre site location planning and evaluations
• Specialist call centre space planning and ergonimics auditing 
• Call centre refurbishment and refitting
• Staffing specifications, Job Descriptions
• Learning, Development and Training
• Policies & Procedures 
• Financial modeling
• Feasibility  and impact studies
• Change Management strategies and implementation
• Management development and mentoring