call centre consulting
| C3Africa Consulting’s services encompass call centre strategic development, start ups, full operational audits, baselines and benchmarks, call centre profiling and assessment of SABS standards, and various compliance and quality indices. C3Africa's internationally acknowledged contact centre Diagnostic, Audit and Benchmarking Tool has been developed to meet the demand for in-depth analysis of call centre operations. The tool provides a series of detailed reports and dashboards showing operational efficiencies, risk exposure, compliance ratings, performance against over 400 KPIs, and much more. |
Consulting Products & Services
Established in 1995 Rod Jones Strategic Solutions was acquired by C3Africa (Pty)Ltd in September 2007. A new brand - fourteen years of contact centre and customer management industry experience and professional reputation.
Contact Centre Auditing, Baselining & Benchmarking
Why audit your call centre? Because only Knowledge-based decisions count. Find out what drives performance in your call centre, what the risks are in your unique situation, and what's working and what isn't.
Rod Jones
In a career spanning over 35 years South African born Rod Jones has gained high-end experience and unique expertise in virtually all forms of advertising, direct and relationship marketing, customer service and call centres.
Consulting - Client List
C3Africa's client list for call centre consulting includes many respected organisations in both the public and private sector. This list of distinguished companies is expanding as C3Africa benefits from referrals for call centre consulting services.
SO . . . YOU WANT TO START A CALL CENTRE?
This is a question that comes to us on a regular basis. Yes... Running a highly efficient and effective call centre or contact centre can be a profitable venture... BUT ... and there are several very big "But's".
Call Centre Presentations
View C3Africa Consulting's call centre presentations as online slide shows
