SO . . . YOU WANT TO START A CALL CENTRE?

How do I start a new call centre?
 This is a question that comes to us on a regular basis. Yes... Running a highly efficient and effective call centre or contact centre can be a profitable venture... 

BUT ... and there are several very big "But's".

But .... The entrepreneur MUST have a great deal of very real operational experience running and managing all aspects of a major call centre. 

But .. the entrepreneur must have real knowledge and expertise and experience in the marketing and sales of outsource contact centre contracts.

But .. the entrepreneur MUST realise that it is vital to make sufficient funding available to finance not only the establishment of the physical and technical infrastructure but also to be able to carry the very large operational costs for a start-up period that could run to up to six months.

But .. the entrepreneur MUST be aware that winning profitable outsource call centre projects will ONLY come long after the operation has been set up. It is highly unlikely that any outsourcer will give out a contract to a new operation or one that hasn’t even been set up.

But... the entrepreneur must be extremely cautious and not be tempted (under ANY circumstances) to take 'Total Risk Remuneration' contracts until the business has established a solid reputation, gained considerable experience, skill and expertise and most importantly, built up significant cash reserves.

Call centre entrepreneurs and SMMEs will be interested in reading an article that we recently published on the subject of starting up a call centre. Please see the article in the downloads section of this page.

We periodically run seminars on the subject. The first one is called “World Class Call Centres – Understanding the Key Strategic Issues”. This is a 2 day training programme that is essential for any would-be call centre operator.  

Seminars are held in Johannesburg, Cape Town, Durban, Gaborone and Nairobi  roughly every six months. We also run ‘exclusive’ (in house) seminars when required.  See the Seminar brochures in the downloads section on this page.

Some of our clients elect not to attend our public training events and they prefer us to run an Internal Call Centre Start-Up workshop exclusively for their project team. This two to three day workshop assists our clients to accurately scope their project – right down to the technology specifications and the business case.  We follow-up the workshop by writing up all of the essential project documentation necessary to commence the call centre start-up project. Depending on the size of the proposed call centre or contact centre, this documentation process can take between 5 and 7 days. 

Please contact us should you wish to be provided with more comprehensive information or to set up an initial consultation.  Our fees for an initial consultation are extremely reasonable.