call centre research

Specialist market and customer research professionals. Our products include Sector Surveys, Country Studies, Customer Surveys and Staff Engagement Surveys.

The National BPO & Call Centre Report is now available - The first major South African Contact Centre & BPO Market Quantification study in over 5 years with over 300 of South Africa's top call centres interviewed. Click here to order your copy

Traci Freeman - Profile

Traci has been involved in the BPO and Customer Service industries for the past several years. Her focus has cut across the gambit of functionalities within BPO and contact centres including people, process and technologies.

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National BPO & Call Centre Report Now Available for Delivery

Over 200 pages of detailed information giving the real picture of how the SA industry is made up. Graphs, tables, commentary, pull quotes from key figures in the industry and an easy to read fact summary make this report a must have for all decision-makers in this industry.

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Human Capital Focus Report

Following up on the success of the National BPO & Call Centre Report, C3Africa’s Research Division has launched the Human Capital Focus Report. After in-depth consultation with industry players, the HC questionnaire has been fully developed and fieldwork started early in November 2008.

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