call centre research
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Specialist market and customer research professionals. Our products include Sector Surveys, Country Studies, Customer Surveys and Staff Engagement Surveys. 2009 Human Capital Focus Report now available to order C3Africa is proud to present the 2009 Human Capital Research Report, a ground breaking in-depth analysis of the South African call centre environment. With extensive reviews on vital topics such as the right sourcing, selection, training, development, recognition, reward and wellbeing of staff, the Human Capital Research Report provides extensive, in-depth industry and regional specific business intelligence. Click here to order your copy |
Does our industry offer modern day slavery?
Or do we provide Decent Work for 150,000 South Africans?
The C3Africa 2009 Human Capital Research Report reflects an accurate picture of our vibrant industry, which is setting high standards of HR practice and providing 'decent work' to over 150,000 South Africans. The Report is a 'must have' for all strategists and decision-makers in the industry.
National BPO & Call Centre Report
Over 200 pages of detailed information giving the real picture of how the SA industry is made up. Graphs, tables, commentary, pull quotes from key figures in the industry and an easy to read fact summary make this report a must have for all decision-makers in this industry.
