Training Courses

Training courses that have been developed by Michelle Clifford include the following:

• Effective Call Centre Skills (agent level)
• Effective Team Leading in a Call Centre (Supervisor level)
• Effective Call Centre Management
• Quality Assurance and Coaching in the Call Centre (Quality Assessment)
• Customer service skills for Receptionists, Switchboard Operators and Secretaries
• Call Centre Culture
• Voice and Communication Skills Training
• Accent Neutralisation/Modification training
• Telephone Skills
• Customer Service
• Presentation / Public Speaking Skills
• Business English (written and verbal)
• Train-the-Trainer Courses