Only knowledge and fact-based decisions will have positive, developmental impact on the operational effectiveness and efficiency of YOUR contact centre. Fact and knowledge-based decisions are YOUR sure, fast-track to success.

ACHIEVE ‘WORLD CLASS’ SUCCESS IN EACH KEY AREA OF YOUR
CONTACT CENTRE OPERATION

The majority of call centres and contact centres are being forced to deliver on most of these key drivers. There’s no disputing the need to do so, the question is… How do you ….

Streamline Operations Increase Efficiencies Reduce Headcount Reduce or Cap Costs Increase Revenues Reduce Corporate Risk

Optimise Existing Infrastructure Increase Customer Satisfaction Retain Key Personnel Accelerate New Service or Product Development Shorten Time-to-Market

Developed over a period of ten years by a team comprising several of South Africa’s most respected contact centre consultants and analysts, the C3Africa Audit Methodology is widely recognised by industry leaders and contact centre operators as the most effective way to identify operational weaknesses and to ensure rapid, low-cost and turn-around and to achieve ultimate success.

The C3Africa Audit Methodology will systematically identify and assesses over 1,800 checkpoints in your contact centre, scoring each line item in terms of Competency, Compliance, Capability and Capacity and where applicable measuring these against the recently gazetted SABS Standards (South African Bureau of Standards) as well as against widely recognised International Standards and acknowledged ‘Industry Best Practice’.

• The C3Africa audit system is widely recognised by industry leaders as the definitive South African contact centre auditing and benchmarking methodology.
  
• The C3Africa audit is used with on-going success by several leading South African contact centres – references available on request.

For more information please eMail or call:

Jodene Rihm – General Manager: Consulting Services Landline: +27 11 656-9492 Mobile: +27 (0) 71-625-0299 eMail: jodene.rihm@c3africa.com www.c3africa.com

Rod Jones – CEO: C3Africa Group Landline: +27 11 656-9492 Mobile: +27 (0)82-568-9976 eMail: rod.jones@c3africa.com www.c3africa.com